Frequently Asked Question Casa Bonita
The Greatest Restaurant in the World!
Below you’ll find answers to questions to some of our commonly asked questions about visiting Casa Bonita.
Know Before You Go!Pointing HandArrive on TimePlease arrive at the time listed on your reservation. We’ve added a 15-minute cushion just in case, but after that, we cannot guarantee your table will still be available.
Waiting for your Group? No Problem!We’ll check in your party once everyone arrives. In the meantime, gather by our fountain and capture some fun pics until everyone’s together.
Parking TipsOur lot can be a bit of a squeeze, so please leave a few minutes for parking or consider using a rideshare service.
Safety First!For everyone’s safety, we have a security check at our entrance. Everyone entering will go through a metal detector and anyone with a bag will have it checked by one of our friendly guards. No weapons of any kind are allowed, including pocket knives, utility tools, and mace or pepper spray. We also request that you leave strollers in the car.
Planning to Have a Drink?All guests must show a valid, government-issued photo ID to purchase alcohol – no exceptions. Please be sure to bring yours, regardless of age.Coat CheckWe offer a coat check during the winter months to help keep your hands free for exploring. We do our best to accommodate as many coats as we can, but space is limited, so availability is not guaranteed.
Explore and Enjoy!Once past security, you will proceed to our host station and will be escorted to your table for your meal. We ask that you complete your meal, check out from your table, before you explore all that Casa Bonita has to offer, such as dive shows, the puppet show and the Insanely Mysterious Sorsoro. You have your table for a specific time period at the beginning of your experience so please speak to your server if you have questions or concerns.
Service FeeThere is a 15% service charge applied to your bill. This is to ensure that our staff is compensated with a living wage. If you feel that your service has exceeded expectations, you are welcome to add a gratuity upon checking out of your table. All gratuities are shared by employees.
Closing Time and Last Call for ShowsOur building closes at 10:30 p.m. Tuesday - Saturday and 4:30 p.m. on Sundays. Our scheduled entertainment wraps up before closing time, so be sure to catch them before the curtain falls! Just ask a member of the team for showtimes.
Sensory Concerns?Casa Bonita is alive with special effects like strobe lights and loud sounds. Let your host know if you need any special accommodations when you arrive, and we’ll make sure you’re comfortable.
Smoke & Vape-Free EstablishmentVaping or smoking of any kind, including e-cigarettes, is not allowed.
To ensure everyone has a safe and memorable experience, we ask that all our guests follow these guidelines. Anyone who doesn’t may be refused entry or asked to leave.
Your Casa Bonita Adventure Awaits!
Please note that all rules, regulations and guidelines are subject to change without notice.
ReservationsPointing HandHow do I make a reservation to visit Casa Bonita?Reservations can be made directly from our website, www.casabonitadenver.com/reservations. We’re always adding new inventory, so please check back regularly if you do not see a date and time that works for you. All reservations must be made through our website prior to your visit, we do not accept walk-ins.
What do I need to make a reservation for Casa Bonita?Guests no longer pre-pay for their Casa Bonita experience. However, please have a credit card handy for booking. If you cancel less than 24 hours before your reservation or do not show up, you’ll be charged $10 per person to the card on file. You will not be charged anything in advance, and you will be given a bill for the cost of your dining experience at the end of your meal, and you’ll need to present payment to your server using cash or card.
What are Casa Bonita’s hours of operation?Tuesday and Wednesday from 4 p.m. to 10:30 p.m.Thursday through Saturday from 11 a.m. to 10:30 p.m.Sunday from 11 a.m. to 4:30 p.m.
We do not accept walk-ins.
What is included in the cost of my dining experience?Besides admission into Casa Bonita, each reservation includes an entrée of incredible Mexican food, chips & salsa, a soft drink, and of course, a serving of our world famous sopaipillas!
Alcoholic beverages and other menu items are sold separately.
What is the maximum number of people I can have as part of my reservation?We can accommodate parties of up to 10 people for Standard seating and up to 8 people for Premium seating. Please make sure to enter the total number of guests in your party when making your reservation. If a table is available for your party size, it will appear on the Reservations page.
Do I need to include children under the age of 3 in my total reservation count?Yes. Everyone who will be at the table needs to be included in your reservation count – even babies and toddlers under 3. Even if they won’t be eating, this helps us make sure there’s enough space for your whole group and lets us know if you might need things like a highchair. Kids under 3 aren’t required to order an entrée, but if you choose to order food for them, you’ll be charged for the item.
What is the difference between Standard and Premium seating?Guests with standard seating will experience a randomly assigned table in one of our themed dining areas like the Mines or the Rose Garden.
Guests with premium seating will enjoy being in the center of the action with a table near the cliffs and waterfall.
Can I modify or cancel my reservation?- More than 24 hours before your arrival: You will have the flexibility to modify or cancel your reservation directly from your confirmation email.
- Less than 24 hours before your arrival: Based on availability, you may modify your reservation. Cancellations within 24 hours of your reservation time will result in a $10 per person charge to the credit card on file.
Our party has two or more different reservations at the same time. Can we sit together?Each reservation at Casa Bonita is treated individually, even if multiple reservations are scheduled for the same date and time. To be seated, all members of each reservation must be present and check in together at the designated time. Because our seating arrangements are entirely randomized, we’re not able to seat separate reservations together or in the same area. Once everyone has finished dining, we encourage you to meet up and enjoy the rest of your Casa Bonita adventure together!
Does Casa Bonita host group events?Yes, but unfortunately, we are not accepting any new requests at this time. Please stay tuned for announcements on future special events.
The VenuePointing HandWhat should I expect when I arrive?For everyone’s safety, we have a security check at our entrance. All guests must undergo a security screening upon entering the building which includes scan by metal detectors and a bag check.
No weapons of any kind are allowed in the building.
Vaping or smoking of any kind, including e-cigarettes, is not allowed.
Please leave your strollers in the car, as we do not allow them inside the building.
Can minors go to Casa Bonita alone without an adult?Guests under the age of 18 must be accompanied by someone 18 years old or older.
Is parking available?We do have a parking lot adjacent to the building, but the lot can be tight. Please leave a few minutes for parking or consider carpooling or using a rideshare.
What time does the entertainment occur?All of our entertainment is offered regularly during our operating hours. No matter what time you visit, you will be able to experience all that Casa Bonita has to offer. Just ask a member of the team for showtimes.
I lost something while I was on my visit; who do I contact to retrieve it?Please send an email to [email protected] with the day and time of your visit and a brief description of the item. While we do our best to reunite guests with their belongings, Casa Bonita cannot assume responsibility for items left behind. We’ll gladly check our lost and found and reach out if your item is located.
Our menuPointing HandCan I modify my food order from what is offered on the menu?Please let your server know if you have any allergies or preferences. While most of our menu items cannot be modified, your server will be happy to make suggestions and identify a menu item to meet your needs.
Can you accommodate my allergy?We do our best to accommodate any specific allergy needs. We are a nut-free kitchen. We offer a number of gluten free dishes, which are denoted on the menu. The kitchen is also able to prepare certain dishes as vegetarian or vegan. Your server will be happy to review options to meet your needs. Our menu is posted on our website, so please feel free to review prior to your arrival.
I’m an adult, may I order off the kids’ menu?Yes, adults are welcome to order from the kids’ menu! Just keep in mind that the adult pricing will still apply.
My party includes a child under 3. Am I able to get them food?Of course! While children under 3 are not required to order an entree, please know that if you choose to order food for them, there will be an additional charge for the menu item.
We’re celebrating a special occasion. Can we bring a cake?We are honored you’ve chosen to celebrate at Casa Bonita. While we don’t currently offer any specific recognition for special occasions and don’t allow any outside food, we have a variety of delicious desserts available for purchase, and of course, sopaipillas!
AccessibilityPointing HandI have a wheelchair or need mobility assistance (ADA) for my visit to Casa Bonita, what should I do?Please send an email to [email protected] before your visit or talk to a member of our staff upon arrival. We’re here to help and to make all guests feel welcome!
Can I bring my service animal to Casa Bonita?Service animals that are trained to assist an individual with a disability, in accordance with the ADA guidelines, are permitted inside Casa Bonita. For the health and safety of our guests and staff, Emotional Support Animals, Comfort Animals, and Therapy Animals will not be permitted entrance.
Code of ConductPointing HandHere at Casa Bonita, we are always focused on the safety of all guests,employees and team members. To help us fulfill our commitment, we askthat while visiting Casa, you honor this Code of Conduct
The following behaviors or acts are not permitted at Casa Bonita:- Carrying firearms, ammunition, knives, baseball bats (whatever they may be made of) and/or weapons of any kind, or objects that may be used as weapons, and/or any other prohibited item. Casa reserves the right to prohibit any item(s) at their sole discretion.
- Unsolicited photographing or video recording that disrupts a guest’s experience or interferes with Casa’s operations.
- Wearing masks or other head coverings that obscure a guest’s face, and/or cosplay costumes of any nature.
- Unruly or disruptive behavior that interferes with guests’ enjoyment of the experience, including running, the incitement of running, and blocking passageways and exits.
- Fighting or physical aggression of any kind, including verbal and physical assaults, including, but not limited to, throwing objects at or towards performers (in costume or not), other team members or guests.
- Acts or behavior that Casa management determines is a safety concern or that interrupts operations or unreasonably interferes with guests’ experience.
- Harassing/threatening behavior, sexual misconduct or lewd behavior including inappropriate interaction with guests or performers or other team members, including those in costume. Never inappropriately touch performers or characters whether in or out of costume.
- Offensive language or gestures.
- Clothing with offensive language, obscene gestures/graphics, or nudity or clothing that does not sufficiently cover undergarments.
- Intoxication or substance impairment that results in irresponsible behavior.
- Entering restricted areas, including but not limited to, areas restricted to employees or performers, and/or which may be marked “Staff Only”, “Performers Only” “or Employees Only”, or which otherwise limits access of guest to an area.
- Theft of any kind.
- Soliciting guests and/or distributing literature not approved by Casa.
- Refusing to follow verbal or printed instructions or cooperate with Casa staff or performers, including but not limited to security staff.
- Casa has provided face painters with a list of acceptable designs for children and adults. These are the only designs/face art permitted.
Notice to Parents & GuardiansCasa strongly recommends but does not require that any person 17 years of age and under be chaperoned by an adult 21 years or older. Casa reserves the right to modify this at any time as needed.
Casa does not assume any responsibility or liability for unattended minors. Children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents and/or guardians are responsible, and may be held legally liable for, all acts of the children or minors under their care.
Minors in violation of Casa’s rules may be ejected (without refund) or detained, in Casa’s discretion, as evaluated on a case-by-case basis. While Casa may attempt to contact a minor’s parent/guardian in some circumstances, this is done out of concern and courtesy, but is not a duty.
We expect all guests to behave in a family-friendly manner. Any profanity or unruly behavior that is reasonably considered offensive to other guests and could result in ejection from Casa without a refund. The behavior of guests with special needs will be assessed on a case-by-case basis.
Guests should not use profanity or abusive language, symbols or gestures towards other guests and our employees, staff or performers. Guests who do so may be removed without a refund. The behavior of guests with special needs will be assessed on a case-by-case basis.
Thank you for your help in responsibly supervising, monitoring and controlling minors in your care.
If while at Casa you cannot locate your child, Casa staff is here to assist you; however, we do not page guests.
Dress CodeWe ask that our guests dress appropriately for our family friendly environment. Shirts, bottoms (such as pants, shorts, or skirts/dresses), and shoes are required at all times. Clothing that does not sufficiently cover undergarments is prohibited. Clothing with offensive material will be asked to be removed.
SmokingCasa is a drug-free environment and smoke free and smoking inside the building is strictly prohibited. Smoking is ONLY allowed in designated smoking areas outside of the building, and this includes electronic cigarettes (e-cigs) and vape pens.
Personal ConductConduct deemed by Casa to be inappropriate for the peace and good order of Casa, its guests, employees, staff or performers, and/or which may adversely affect the safety of others is not permitted. Anyone who violates the Code of Conduct may be subject to removal without refund.
Guests are encouraged to report any violations of the Guest Code of Conduct or suspicious activity to the nearest Casa security personnel.
Casa reserves the right to revise or modify this Code of Conduct with or without notice.
Is Casa Bonita hiring?Pointing HandOpen jobs at Casa Bonita are listed on the career section. Please apply directly on the job page.
For Other InquiriesContact Us
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